Good journeys begin
with clear answers.

No. It sends a booking request. Your ride is confirmed only after Empire Drivers Inc. reviews the details and contacts you with availability, vehicle, timing, price, and applicable terms.

Call 437 298 1591 for a same-day ride, a time-sensitive request, or a change to an existing reservation. An on-screen reference acknowledges your request; it does not reserve a vehicle. Check your email, including spam, and contact us if you need an answer before travelling.

Book as early as practical, especially for airports, events, larger groups, and special vehicle requests. Same-day availability is not guaranteed; call for time-sensitive requests.

You can request a category or preferred vehicle. The exact make, model, year, colour, passenger capacity, luggage fit, and amenities are confirmed before booking.

You can request transfers for Toronto Pearson, Billy Bishop, and private aviation terminals. Include the airline, flight number, passengers, luggage, and destination.

Contact us promptly with any schedule change. The effect on pickup timing, availability, waiting, or price depends on the confirmed reservation terms.

Yes. Include each planned pickup and drop-off in the form. The full route will be reviewed when quoting the ride.

In Preferences, choose Yes for Child seat needed and enter the number of seats and child ages in Child seat details. Availability, type, suitability, and any charge must be confirmed before travel.

Describe the passenger’s needs and any mobility equipment before booking so vehicle suitability and available assistance can be discussed.

Payment is arranged directly after your request is reviewed. Your quote confirms accepted payment methods, any deposit, taxes, and when payment is due. Never send card details through the form or email.

Contact Empire Drivers Inc. as soon as possible. The terms provided with your confirmed booking govern cancellations, delays, no-shows, waiting time, changes, and refunds.